Immediate Changes to Carer Support Claim Forms
Health NZ / Disability Support Services has made immediate changes to how Carer Support claim forms are sent out, and this change is likely to impact some of our clients or their carers.
If you currently receive paper forms by post, this update will affect you. Hardcopy forms will no longer be mailed automatically unless requested, but don’t worry as support and options are still available.
Change
From July 2025 Health NZ / Disability Support Services will stop sending claim forms out by post to Carer Support claimants. If you receive paper forms in the mail this will stop unless you make contact with Health NZ / Disability Support Services and request them.
What is not changed?
The process for submitting claim forms hasn’t changed. You can still email or post your completed Carer Support claim forms. The details for this are included on the claim form.
Why we are they making this change?
The reasons given for making this change include:
- Many Carer Support claimants now submit their Carer Support claim forms by email, and physical posting is less popular than it used to be.
- It is often faster to claim, query, and receive payment online.
- Large volumes of returned mail are received.
- Postal delivery times are less certain than they used to be.
Are paper claim forms still available?
Yes, paper claim forms are still available, but they won’t be automatically sent to you.
If you would prefer to receive paper claim forms by mail, please follow the process Health NZ / Disability Support Services have outlined below.
How to get a Carer Support claim form
You can: Download a blank claim form from:
- Disability Support Services website https://www.disabilitysupport.govt.nz/carers/what-is-carer-support#how-do-you-get-a-form
- Health New Zealand website https://www.tewhatuora.govt.nz/for-health-providers/claims-provider-payments-and-entitlements/carer-support-subsidy#who-can-get-carer-support
- Call on 0800 855 066 or email carer_support@health.govt.nz to request that they continue post forms to you.
- Write on your next claim application that you send us in the mail, that you would still like to receive claim forms by mail
Further support
If you have any questions about this change or for more information about your Carer Support allocation details (number of days remaining and date range), please contact 0800 855 066 or email carer_support@health.govt.nz. Wait times are often reportedly long, so a call back service is available.
It is recommended that you keep a record of your claims.
PDF Copy of Carer Support Claim Form
To make life a little easier for our clients, here is a link to view or download a copy of the Carer Support Claim Form
You can find out more about the changes through the links below:
📝 Changes to Carer Support Claim Forms – What You Need to Know (go to the newspage on MSNZ.org.nz)
How to access Carer Support | Disability Support Services (goes to the newspage https://www.disabilitysupport.govt.nz/carers/what-is-carer-support on the Disability Support website).